Technical Support

Downloads, certificates & product videos

Everything our buyers need to evaluate a product: certificate list (PDF on request), the latest product catalog, and product walkthrough videos.

Certificates

Subject to product family and destination market. We'll confirm availability and validity before you sign the PO.

Certificate Scope What it covers
CE EU safety Required for EU destination markets. Confirms compliance with EU safety directives.
FCC US radio frequency Required for US wireless products. Confirms RF emission limits.
RoHS EU materials Restriction of hazardous substances — required for electronics sold in the EU.
MSDS Battery safe (SDS) Material Safety Data Sheet — required for products containing lithium batteries.
UN38.3 Battery transit Required for shipping lithium batteries by air / sea / land.
ISO 9001 Quality system Quality management system standard at our partner factories.

Need a specific certificate for your market? Send us the requirement → We'll confirm whether it's already on file or arrange a third-party test.

Product Catalog

The catalog is updated regularly as models change. Request the latest version by email — we send the PDF (full model list + specs) within one business day.

What's in the catalog

  • Full model list with photos
  • Specifications per model (battery, drivers, dimensions)
  • MOQ, lead time, packaging options
  • Available certificates per model
  • Customization options (OEM / ODM)

Product Videos

Product walkthroughs, unboxing and feature demos. Video library is being assembled — check back soon, or request category-specific demo footage.

AI Translation Earbuds — Walkthrough
Coming soon
OWS Open-Ear — Outdoor demo
Coming soon
Headphone E20 — ANC + battery demo
Coming soon
TWS Series — Touch display demo
Coming soon
Bone Conduction — Sports use
Coming soon
Wireless Charger — 3-in-1 demo
Coming soon

Need a specific demo video urgently for buyer evaluation? Request custom demo footage →

Ready to talk?

Tell us what you need — sample, quote, or a full project plan

Send your target product, quantity, and destination market. We usually reply within one business day with a clear next step.

Prefer email? Send a full inquiry → · Call +86-755-33077328 · Mon–Sat 9:00–18:00 (GMT+8)

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